a NO RETURN policy for Software products using digital Activation!
All other items carry manufacturers'
products purchased with a manufacturer warranty
in excess of 1 year, the First Year will be Handled by Telecommander. The
balance of the warranty will be the sole responsibility of the
manufacturer and the dealer.
Warranty is void if
the returned product
A: PHYSICAL DAMAGE (invalid/incomplete, fraudulent or tampered serial numbers.
Disassembled, altered and tampered products.)
B: INCOMPLETE PACKAGING (opened
or incomplete software/not in re-sellable condition.)
C: Insufficient Sales Information.
The warranty of any purchase from
Telecommander begins on the original invoice date.
returns are not sent within 15 days, the RMA will be voided automatically.
Refurbished Products carry a 30 Day Warranty
unless otherwise stated.
for credit will be considered on a case by case basis. It is not the
standard policy of Telecommander to issue credit!
A 15% restocking fee
plus any applicable shipping charges will apply on
all returned and cancelled orders.
DOA (Dead on Arrival)
Telecommander Corp. Ltd. reserves the
right to inspect and test all DOA products. No replacements or exchange if the returned
products were found to meet the function of the manufacturers' specification.
No DOA replacement
on physically damaged products.
Generally, merchandise will not be
cross-shipped unless authorized. If cross shipping is approved you must
email a scan or fax a copy of a signed
waybill to the attention of the RMA Department before your exchange shipment is
Not to accept any package where
the security tape has been tampered with.
For shipping damage,
claim to carrier immediately. Please notify the RMA Dept.
To provide the proof of purchase with
correct invoice before receiving warranty service
Always provide a detailed and
specific description of problems for defective items. "DOA" is not acceptable.
Always show the RMA number on the
shipping packages, and enclose a copy of the invoice,
**OEM SOFTWARE MUST
BE BUNDLED WITH QUALIFYING HARDWARE